RETURN, EXCHANGE AND REFUND POLICY

Effective date: August 1, 2026

This Policy applies to purchases made from SCHWITT SHOT through schwittshot.com and primelabel.shop.

Seller:

Prime Ecosystems LLC
18 Avanesov Street, Yerevan 0087, Republic of Armenia
Email: contact@schwittshot.com
Telephone and WhatsApp: +374 43 642 857

1. Standard products

A customer may withdraw from an online purchase of an eligible standard product without giving a reason within 14 calendar days after the customer or a person designated by the customer physically receives the product.

Where several products from the same order are delivered separately, the period begins when the last product is received.

The product must be sent back within 14 calendar days after the customer notifies SCHWITT SHOT of the decision to withdraw.

2. Return condition

A standard product may be returned where:

• it has not been worn beyond what is reasonably necessary to inspect or try it on;

• it has not been washed, altered or damaged;

• it has no stains, odours or signs of extended use;

• its labels, seals and accessories remain attached where applicable;

• the customer provides the order number or other proof of purchase.

A customer may reasonably inspect and try on an eligible item in the same manner as would normally be possible before purchasing it in a physical store.

The customer may be responsible for a reduction in value caused by handling beyond what was reasonably necessary to inspect the product.

3. Products made after an order

A standard product does not become non-returnable merely because production begins after the order is placed.

Standard made-to-order products remain eligible for the 14-day return right unless they were manufactured according to the customer’s individual requirements.

4. Personalized products

The following products cannot normally be returned or exchanged because the customer changed their mind:

• individually tailored products;

• products bearing a customer-selected name, phrase or embroidery;

• products manufactured according to specifications unique to the customer;

• other clearly personalized products.

Before production, the customer must confirm the personalization details and acknowledge that the product is being manufactured according to individual requirements.

Personalized products remain covered where they:

• contain a manufacturing defect;

• are damaged;

• contain an incorrect name, phrase or personalization caused by SCHWITT SHOT;

• materially differ from the approved specifications;

• otherwise fail to comply with applicable law.

5. Sale products

A discount or sale price does not by itself remove the customer’s statutory return rights.

A standard non-personalized sale product may be returned under the same conditions as another eligible standard product.

A personalized sale product remains non-returnable for change of mind.

6. How to notify SCHWITT SHOT

A customer may notify SCHWITT SHOT of a return:

• through the order section of the customer account; or

• by email to contact@schwittshot.com.

The notice should include:

• customer name;

• order number;

• product being returned;

• reason, where the claim concerns damage, defect or an incorrect product;

• preferred remedy where applicable.

No separate return authorization number is required. Customers are encouraged to contact SCHWITT SHOT before shipping so that return and collection instructions can be provided.

7. Return address

Returns must be sent to:

Prime Ecosystems LLC / SCHWITT SHOT
18 Avanesov Street
Yerevan 0087
Republic of Armenia

Packages sent using cash on delivery will not be accepted.

8. Return shipping

For eligible returns within Armenia, SCHWITT SHOT will arrange or cover reasonable standard return-shipping costs.

For defective, damaged, incorrect or non-conforming products, SCHWITT SHOT bears the reasonable costs of return and replacement delivery.

The customer must follow the return instructions and use the delivery method reasonably designated by SCHWITT SHOT. Additional costs resulting from an unnecessarily expensive or unauthorized return method may not be reimbursed.

9. Defective, damaged or incorrect products

Customers are requested to inspect the parcel promptly.

For visible delivery damage, an incorrect item or an obvious manufacturing defect, the customer is encouraged to contact SCHWITT SHOT within 24 hours after delivery. This helps SCHWITT SHOT investigate the matter with the delivery provider.

Failure to contact SCHWITT SHOT within 24 hours does not remove any statutory rights concerning defective or non-conforming goods.

The customer should provide:

• order number;

• description of the problem;

• clear photographs of the product and packaging;

• an unpacking video, where available.

An unpacking video is optional and is not the sole condition for accepting a valid claim.

10. Remedies for defective products

After reviewing a valid claim, SCHWITT SHOT may offer the remedies available under applicable law, including:

• replacement with a conforming product at no additional charge;

• refund of the amount paid;

• another remedy agreed with the customer.

Where both replacement and refund are legally available, the customer’s applicable right to choose will be respected.

11. Exchanges

Eligible standard products may be exchanged for a different available size or another eligible product.

SCHWITT SHOT covers reasonable standard delivery costs for an approved exchange within Armenia.

Where the replacement product is more expensive, the customer must pay the difference. Where it is less expensive, the difference will be refunded through the appropriate payment method.

Personalized products may be exchanged only where they are defective, damaged or do not match the approved personalization details.

12. Refund method

Refunds are issued through the same payment method used for the order, where technically possible.

A refund may be issued as a SCHWITT SHOT gift card or store credit only where the customer expressly agrees to that method.

SCHWITT SHOT does not require customers to accept a gift card instead of a legally available monetary refund.

13. Refund amount

For a valid withdrawal from an eligible online purchase, the refund includes:

• the price paid for the returned product; and

• the cost of the standard delivery method attributable to the returned order, as required by applicable law.

Any additional amount paid because the customer selected a delivery method more expensive than the standard method offered by SCHWITT SHOT does not have to be refunded.

Where only part of an order is returned, the relevant product price, discounts and delivery amounts will be allocated reasonably and proportionately.

14. Refund timing

SCHWITT SHOT will initiate a refund within the period required by applicable law and, for a statutory withdrawal, no later than 14 calendar days after receiving the customer’s withdrawal notice.

SCHWITT SHOT may withhold the refund until:

• the returned product is received; or

• the customer provides reliable evidence that it has been sent back,

whichever occurs first.

After SCHWITT SHOT initiates the refund, the customer’s bank or payment provider may require additional time to post the amount. The timing of the bank’s processing is outside SCHWITT SHOT’s direct control.

15. Order cancellation before delivery

A standard order may be cancelled through the customer account within three hours after payment where cancellation remains operationally possible.

A personalized order may be cancelled only before individual production or personalization begins.

A standard product that has already been shipped remains subject to applicable withdrawal and return rights after delivery.

16. Lost or damaged shipments

If a shipment is confirmed as lost or materially damaged before delivery, the customer may choose:

• replacement at no additional cost, where available; or

• a refund through the original payment method.

A gift card may be selected instead only with the customer’s agreement.

17. Promotions and gift cards

Where an eligible returned product was purchased using a one-time promotional code, SCHWITT SHOT may issue a replacement promotional code with substantially equivalent conditions.

Where part of the order was paid using a SCHWITT SHOT gift card, the relevant gift-card amount will normally be restored to the same card or to replacement store credit.

18. Statutory rights

Nothing in this Policy restricts any mandatory right available to a consumer under the laws of the Republic of Armenia.

Where this Policy provides a less favourable condition than mandatory law, the mandatory legal provision applies.